Terms and conditions

Version 2026-10-27-v1 · Effective 27 October 2026

1. Who we are and our independence

FRCEM Progress is an independent question bank. It is not affiliated with, endorsed, approved, sponsored or operated by the Royal College of Emergency Medicine (RCEM) or any Royal College, and does not represent them. References to FRCEM and RCEM identify the examination and intended study audience only. We do not provide Royal College membership, examination registration, qualifications or official examination materials. Neither our questions nor mock results are official RCEM assessments or pass marks.

FRCEM Progress operates as a product of a sole trader, further contact details upon request from support@frcem.app

2. What the service provides

FRCEM Progress provides independent online educational revision, question explanations and personal progress tools for adults aged 18 or over. It is a study aid, not medical advice, patient-specific guidance or a substitute for professional judgement, current authoritative guidance or local clinical policies. Check clinical information against current primary sources before practice. No examination result, employment outcome or complete curriculum coverage is guaranteed.

We provide the service with reasonable care and skill. Questions and resources may be corrected, updated or withdrawn following editorial review. If a change materially reduces a paid service, contact us about an appropriate remedy. Your statutory rights are unaffected.

3. Accounts and trials

Provide accurate registration details, verify your email and keep your credentials secure. Access is personal to the named account holder; do not share an account or sell access. Contact us promptly about suspected unauthorised access. The trial allowance shown on the site is used when an answer is submitted, not simply viewed. Trials and vouchers are subject to their displayed scope, validity and limits; they do not renew automatically or create a paid subscription.

4. Paid access, payment and expiry

Access is purchased by a one-off payment for the selected examination sitting and the access dates shown before checkout. There is no automatic renewal. Review the sitting, price, currency, voucher discount and expiry before confirming payment; an examination postponement does not automatically extend access, although we will make provision for this should this eventuality occur. Contact us if a material date change affects your purchase.

Stripe Managed Payments acts as merchant of record for transactions made through that service. Stripe presents its applicable payment terms and transaction confirmation at checkout; these terms govern your use of FRCEM Progress. We remain responsible for providing the revision service and helping resolve service issues. The actual checkout identifies the seller and the total payable, including applicable taxes. Payment details are entered with Stripe, not stored as card credentials by FRCEM Progress.

Access starts after successful payment has been confirmed. We provide an access confirmation and a saved copy of the terms applicable to the purchase. Technical delays do not remove your rights; contact support if payment succeeds but access does not arrive. Modern browsers and an internet connection are required. The service is in English and question content is not available for offline use.

5. Cancellation, statutory rights and refunds

Your statutory rights come first. Nothing here limits any cancellation right, refund, repeat performance, price reduction or other remedy required by applicable law, including for services or digital content that are faulty, misdescribed or not supplied. Usage and the goodwill rule below cannot reduce a remedy the law requires. You may notify us that you wish to cancel within 14 days after purchase. Where a full cancellation refund is due, we make refunds without undue delay and, where the statutory cancellation rules require, within 14 days of receiving your cancellation notice, using the original payment method unless otherwise agreed without an extra fee.

In addition to statutory remedies, requests made within 14 days of purchase may qualify for our goodwill cancellation policy: a refund of 80% of the amount paid where you have answered 100 or fewer distinct questions, or 50% where you have answered more than 100. We count distinct question identities answered after the payment was confirmed and before the request. Trial answers before payment, repeated answers to the same question, unanswered items and duplicate submissions are not counted. The amount is based on the payment actually made after discounts, not the undiscounted list price. A stronger statutory entitlement always takes priority.

An accepted cancellation ends the cancelled purchase's access when the refund is processed. A statutory partial price reduction that leaves the contract in force need not end access; this is reviewed separately. Refund or dispute handling for one purchase does not automatically cancel unrelated valid access. A disputed payment may require temporary access suspension while it is resolved.

Use the refund link in your payment history or email support@frcem.app. A clear statement that you wish to cancel is sufficient; use of our form is optional. Include the purchase reference and contact email if available. You may use: “To FRCEM Progress: I give notice that I cancel my purchase of [service], ordered on [date]. Name: [name]. Address: [address]. Email or purchase reference: [reference]. Date: [date].” Signature is needed only if sent on paper. You can request a statutory remedy at any time it is available; the goodwill deadline does not close statutory claims.

6. Content and permitted use

We grant personal access to use the site for your revision during your valid access period. Question-bank compilation, original explanations, software and branding are protected by intellectual-property rights. Do not share protected account content, scrape or systematically extract the bank, bypass access controls, republish our original material, or use it to develop another question bank or train an AI system without permission, except where applicable law permits.

Some resources belong to third parties and have their own identified licences. Those licences and mandatory legal exceptions remain effective; these terms do not take away reuse rights they grant. Follow the relevant licence, attribution and usage conditions. Citations are references, not an assertion that we own or endorse the source. External sources may change or become unavailable.

Your private study notes remain yours. We process them to provide the service as explained in the privacy policy. Do not include patient-identifying information, unnecessary health information, unlawful material or another person's confidential information in notes, reports or support messages.

7. Fair use, suspension and closure

Do not misuse the service, interfere with its security, impersonate others or submit abusive material. We may restrict access where reasonably necessary to address security risks or a material breach, explain the reason where lawful and practical, and consider your response. Measures will be proportionate; this clause does not permit arbitrary forfeiture of paid access or statutory remedies.

You can close your account from settings. This immediately deactivates sign-in and records an erasure request for review. Closure is separate from cancelling a purchase or claiming a refund. Contact support if you need to preserve a refund claim before closing; account closure does not waive any statutory right.

8. Availability, responsibility and changes

We aim to maintain access and give reasonable notice of planned maintenance where practical. We cannot promise uninterrupted operation. If a problem materially prevents delivery of a paid service, contact us so that we can put it right or provide an appropriate remedy.

We are responsible for loss that is a reasonably foreseeable consequence of our breach or failure to exercise reasonable care and skill, subject to applicable law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability or consumer right that cannot lawfully be excluded. No general “as-is” disclaimer or examination disclaimer removes those protections.

We may update these terms for future transactions and legal or service changes. The version accepted for an existing purchase remains available with its confirmation; material adverse changes to an existing contract require a lawful basis and appropriate notice or agreement. We will not retrospectively impose a new refund restriction.

9. Complaints and governing law

Send complaints to support@frcem.app or the support form. We will investigate and explain our response. These terms are governed by the laws of England and Wales. Consumers retain the protection of mandatory laws and access to courts available in their place of residence; this does not require a consumer to bring proceedings only in England.